International Certificate in supply chain management logistics

International Certificate in supply chain management logistics


After completing this module, you:

0.1: Have insights in the broad responsibilities of the logistics function in an organisation;

0.2: Know the most important principles of quality management that form the foundation of many best practices in logistics management;

0.3: Understand the role of inventory in balancing costs and customer service in the supply chain;

04: Have learned methods and techniques used for inventory management, including methods for demand forecasting methods and calculating order quantities;

05: Understand the trade-offs in location and layout decisions, and are able to explain the most important decisions and options in warehouse and transportation management;

06: Have a solid understanding of Customer Relationship Management and its importance.


1.1 Responsibilities of logistics

1.1.1 Operational responsibilities of logistics

1.1.2 Strategic responsibilities of logistics

1.2 Logistics and the supply chain

1.3 Logistics strategy

1.3.1 Supply chain strategy

1.3.2 Push versus pull strategy

1.3.3 Supply chain performance objectives

1.3.4 Outsourcing logistics

1.3.5 Reverse logistics

1.4 Internationalisation

1.4.1 Four forces framework

1.4.2 Challenges and issues in internationalisation

1.4.3 Advantages and risks from internationalisation

1.5 Information technology and logistics

1.5.1 Enterprise Resource Planning

1.5.2 Analysing supply chain information

1.5.3 Exchanging supply chain information

1.5.4 Accessing supply chain applications and technology

Learning check


2.1 Definition of quality

2.1.1 Dimensions of quality

2.1.2 Service quality

2.1.3 Hurdles for quality

2.2 Evolution in quality management

2.2.1 The history of quality management

2.2.2 Four components of quality management

2.2.3 The triple role within the supply chain

2.2.4 Supplier development

2.3 Quality philosophies and systems

2.3.1 Deming’s 14 points

2.3.2 Total Quality Management

2.3.3 Kaizen

2.3.4 Continuous improvement techniques

2.3.5 Japanese 5S

2.3.6 Lean philosophy

2.3.7 Just-in-Time

2.3.8 Agile supply chains

2.3.9 Six Sigma

2.4 Tools for quality control

2.4.1 Flowcharts (process mapping)

2.4.2 Check sheets

2.4.3 Histogram or bar chart

2.4.4 Pareto diagram

2.4.5 Run charts

2.4.6 Scatter diagrams

2.4.7 Cause-and-effect (fishbone) diagrams

2.4.8 Statistical process tools

2.4.9 Additional tools

2.5 The cost of quality

2.5.1 Consequences of poor quality

2.5.2 Quality cost categories

2.5.3 Distribution of quality costs

2.5.4 Costs incurred for non-value adding activities

2.5.5 The benefits of the right quality

2.6 The standardization of quality

Learning check


3.1 The inventory management function

3.1.1 Role of the inventory manager

3.1.2 Importance of inventory management

3.1.3 Why inventory is kept

3.1.4 The cost of inventory

3.2 Setting the stage for effective inventory management

3.2.1 Strategic inventory choices

3.2.2 Inventory in the supply chain

3.2.3 Lead time management

3.2.4 The Forrester effect

3.2.5 Improving certainty of delivery and lead-time estimation

3.3 Enterprise Resource Management systems

3.3.1 Supply chain management and advanced planning and scheduling systems

3.3.2 Optimised production technology

3.3.3 Project Planning and Control and Project Evaluation and Review Technique

3.3.4 Manufacturing Planning and Control systems

Learning check


4.1 Inventory planning

4.1.1 Service level policies

4.1.2 Inventory categorisation

4.1.3 Inventory Management Plan

4.1.4 Insurance

4.1.5 Disaster recovery

4.2 Demand forecasting

4.2.1 Forecasting demand patterns

4.2.2 Forecasting methods

4.3 Inventory operations

4.3.1 Monitoring movements

4.3.2 Measurement and valuation of inventory

4.3.3 Receipt and issue of inventory

4.3.4 Systems to replenish inventory

4.3.5 Determining order quantity

4.3.6 When to place an order

Learning check


5.1 Location decisions

5.1.1 The importance of locations

5.1.2 Factors to consider in location decisions

5.1.3 Evaluation of locations

5.2 Layout

5.2.1 Types of layouts

5.2.2 Layout design methods

5.3 Warehousing

5.3.1 Warehouse location and acquisition options

5.3.2 Warehouse design

5.3.3 Warehouse layout

5.3.4 Material handling and equipment

5.3.5 Warehouse operations

5.3.6 Record keeping and communication

5.3.7 Warehouse Management Systems

5.3.8 Quality standards in warehousing

Learning check


6.1 The functions and importance of packaging

6.1.1 The importance of packaging

6.1.2 The functions of packaging

6.1.3 Packaging principles

6.1.4 ITC packaging publications

6.2 Packaging and supply chain management

6.3 Labelling and traceability

6.3.1 The legal (statutory) function

6.3.2 The information function

6.3.3 The identification and traceability function

6.3.4 Labelling for exports

6.3.5 Eco-labelling

6.4 Packaging and sustainability

6.4.1 Criteria for sustainable packaging

6.4.2 Sustainability concepts and packaging

6.4.3 Initiatives to improve sustainability

6.5 Packaging developments

Learning check


7.1 Fleet decisions

7.1.1 In-company versus outsourced transportation

7.1.2 Vehicle economics

7.2 Inter-stores transport

7.2.1 Vehicle routing

7.2.2 Planning and scheduling deliveries

7.2.3 Fixed versus variable delivery schedules

7.2.4 Using communications equipment to facilitate scheduling

7.3 Customer delivery routing and scheduling

7.3.1 Advanced planning and routing applications

7.4 Developments in transportation

Learning check


8.1 Customer value

8.2 Understanding CRM

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