International Certificate in Supply Chain Management Operations

International Certificate in Supply Chain Management Operations


After completing this module, you:

0.1: Can explain what contract management is and you know how to perform contract management;

0.2 Have learned which disputes may arise between partners in the supply chain and how they may be resolved;

03: Know what evaluation of the purchasing and supply function entails and how to implement performance evaluation in general;

0.4: Are capable of carrying out supplier performance;

05: Are familiar with operations management and know which systems and techniques apply and when to use them.


1.1 Approaches to contract management

1.2 Contract management responsibilities

1.3 Contract management plan

1.3.1 Contract information items

1.3.2 Contract budget

1.3.3 Contract quality plan

1.3.4 Setting priorities

1.3.5 Finalising the plan

1.4 Risk register

1.4.1 Schedule risks

1.4.2 Cost risks

1.4.3 Quality risks

1.4.4 Commercial and other risks

1.4.5 Contract risk register

1.5 Monitoring and managing performance

1.5.1 Measuring performance and reporting

1.5.2 Integrated approach

1.5.3 Managing time

1.5.4 Managing costs

1.5.5 Managing quality

1.5.6 Contract review meetings

Learning check


2.1 Contract administration and evaluation

2.1.1 General contract administration

2.1.2 Variations and change control

2.1.3 Payment

2.1.4 Administration at and beyond contract completion

2.1.5 Contract evaluation

2.2 Operational contract management

2.2.1 Differences between project and operational-type contracts

2.2.2 Contrasting the approach

2.2.3 Line of Balance contract management technique

2.2.4 Implementation of operational supply strategies

2.2.5 Managing the service level

2.2.6 Contract renewal vs. switching to a new supplier

Learning check


3.1 Addressing risks when drafting a contract

3.2 Handling claims

3.2.1 Claims

3.2.2 Approaches to handling claims

3.2.3 Termination of a contract

3.3 Applicable law

3.3.1 The need for a common understanding

3.3.2 The importance of determining applicable law

3.3.3 How to select applicable law?

3.4 Dispute resolution

3.4.1 Dispute resolution methods

3.4.2 Advantages and disadvantages of various methods

3.4.3 Arbitration

3.4.4 Stating the dispute resolution method in the contract

3.5 Changing the contract in response to default

Learning check


4.1 General aspects

4.1.1 Purpose of performance evaluation

4.1.2 Elements of performance evaluation

4.1.3 The behavioural impact of evaluating performance

4.2 Performance evaluation process

4.2.1 General considerations

4.2.2 Steps in the performance evaluation process

4.2.3 Scope of the evaluation

4.3 Purchasing and supply performance management model

4.3.1 Performance outcomes

4.3.2 Performance related to internal factors

4.3.3 Performance related to external factors

Learning check


5.1 Performance measures and targets

5.1.1 Steps in defining measures and target setting

5.1.2 More on measures

5.1.3 Setting targets

5.2 Collecting measurement data

5.2.1 Where to obtain data?

5.2.2 Frequency of measurement and data collection

5.2.3 Data accuracy

5.3 Analysing and interpreting measurement data

5.3.1 Organising and processing data

5.3.2 Interpreting results

5.3.3 Define recommended actions and report results

5.3.4 Feedback on performance evaluation

5.4 Performance evaluation of integrated supply chain Management

5.4.1 Complexity of supply chain performance measurement

5.4.2 The need for a performance measurement system in SCM

5.4.3 Guidelines for developing a supply chain performance evaluation system

5.4.4 SCM performance evaluation process

5.4.5 Models of SCM performance evaluation

Learning check


6.1 Mutual agreement on measures and targets

6.2 Methods for evaluating supplier performance

6.2.1 Stakeholder review

6.2.2 The weighted-point method

6.2.3 Financial performance evaluation

6.2.4 Sharing evaluation results with suppliers

6.3 Monitoring supplier performance

6.3.1 Conformity assessment

6.3.2 Inspection

6.3.3 Testing

6.3.4 Third party certification

6.3.5 Supplier’s declaration of conformity

6.3.6 Supplier audit

Learning check


7.1 Operations management basics

7.1.1 Operations managers

7.1.2 The transformation model

7.1.3 Products: goods and services

7.2 Product and service design

7.2.1 The development of new products and services

7.2.2 Product life cycle

7.2.3 Concept generation

7.2.4 Other important aspects in product and service design

7.3 Process design

7.3.1 Manufacturing processes

7.3.2 Service processes

7.4 Operations planning and control

7.4.1 Balancing supply and demand

7.4.2 Independent and dependent demand

7.4.3 Capacity management

7.4.4 Aggregate planning

7.4.5 Scheduling, loading, sequencing and expediting

7.4.6 Inventory planning

Learning check


8.1 MRP and ERP

8.1.1 Material Requirements Planning (MRP I)

8.1.2 Manufacturing Resource Planning (MRP II)

8.1.3 Enterprise Resource Planning (ERP)

8.2 Just-in-time

8.2.1 Defining just-in-time

8.2.2 Foundations of JIT

8.2.3 Elimination of waste

8.2.4 Continuous improvement

8.2.5 Respect for people

8.2.6 Philosophy of JIT: comparison with traditional systems

8.2.7 Maintenance

8.2.8 Benefits of JIT

8.3 E-procurement

8.3.1 Limitations to traditional purchasing

8.3.2 E-procurement solutions

8.3.3 Choosing a solution

Learning check

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